What type of training do United Airlines employees typically undergo related to SOPs?

United Airlines employees typically undergo initial onboarding training and ongoing education concerning Standard Operating Procedures (SOPs). This approach ensures that all employees are well-prepared from the beginning of their employment. The initial onboarding process introduces new hires to the specific SOPs relevant to their roles, enabling them to understand the guidelines and protocols they must follow.

Continuous education is also crucial as it helps to keep employees updated on any changes to procedures or regulations that may occur over time. This ongoing training ensures that staff can adapt to new technologies, industry standards, and updates in company policies, enhancing safety and efficiency in operations.

While one-time training at hiring might provide basic orientation, it is insufficient for the dynamic nature of the airline industry, which often requires continuous learning and adaptation. Self-directed learning and online courses might be components of training, but they cannot replace the structured and comprehensive approach taken by United Airlines. This blend of initial and ongoing training reflects the commitment to maintaining high standards within the company and providing excellent service to passengers.