What principle is vital for transparency in SOPs as indicated by United Airlines?

Open and clear communication is vital for transparency in Standard Operating Procedures (SOPs) at United Airlines. This principle ensures that all employees are fully informed about procedures, expectations, and operational guidelines, which fosters trust and collaboration within the organization. When communication is transparent, it encourages employees to ask questions, seek clarification, and provide feedback, ultimately leading to a more engaged and cooperative workforce.

Moreover, clear communication helps in minimizing misunderstandings and errors that can arise from vague or ambiguous instructions. By having open channels for dialogue, employees feel valued and part of the decision-making process, which can enhance overall morale and productivity. This approach aligns with best practices in safety and operational efficiency, as it allows for continuous improvement and adaptation of SOPs based on real-world experiences and suggestions from staff.