What is the purpose of the Inflight Safety Action Program (ISAP)?

The Inflight Safety Action Program (ISAP) is designed as a voluntary reporting system that allows crew members to self-disclose any inadvertent safety violations to the Federal Aviation Administration (FAA). This program encourages transparency and promotes a culture of safety within the airline, allowing employees to report issues without fear of punitive consequences. By enabling self-disclosure, ISAP helps in identifying trends and addressing potential safety concerns proactively, which ultimately enhances the overall safety of airline operations.

The other options relate to important areas within airline operations but do not encompass the primary focus of the ISAP. While documenting passenger complaints is essential for customer service, reporting food safety issues is critical for health compliance, and tracking maintenance issues is vital for aircraft safety, none of these directly align with the overarching goal of the ISAP, which centers on the voluntary disclosure of safety-related incidents. This focused approach helps create an environment where safety is prioritized and continually improved.