What is the primary purpose of post-incident analysis SOPs?

The primary purpose of post-incident analysis Standard Operating Procedures (SOPs) is to evaluate responses to incidents. This process involves a systematic review of how incidents were handled, identifying what went well and what may have needed improvement. Through this evaluation, United Airlines can gather valuable insights into the effectiveness of their operational responses, which ultimately allows for the refinement of existing protocols and ensures that future incidents can be managed more efficiently.

By focusing on evaluating the responses to incidents, the organization can identify patterns or recurring issues and develop strategic improvements. This continuous improvement cycle is crucial for maintaining safety and efficiency in operations. While enhancing employee performance, increasing customer satisfaction, and developing new training programs may be important elements of the overall operational strategy, they are auxiliary goals that can stem from a thorough evaluation of incident responses rather than the primary objective of post-incident analysis.