What is a potential outcome of failing to adhere to SOPs?

Failing to adhere to Standard Operating Procedures (SOPs) can lead to a negative impact on customer satisfaction, which is crucial in the airline industry. SOPs are designed to ensure consistency, safety, and reliability in operations. When these procedures are not followed, it can result in a variety of issues such as delayed flights, mishandled baggage, or inadequate customer service. These problems can lead to customer frustration and disappointment, ultimately harming the airline's reputation and profitability. Ensuring strict adherence to SOPs helps maintain a high level of service quality, which is essential for keeping customers satisfied and loyal.