What action is involved when documenting an incident according to United's SOPs?

When documenting an incident according to United's Standard Operating Procedures (SOPs), the primary focus is on accurately recording the facts and actions taken. This approach ensures that the documentation is objective, reliable, and can be referred to in future investigations or reviews. By capturing precise information about what occurred and the response to the incident, it creates a clear and factual record that aids in understanding the situation and improves accountability.

Documenting only general summaries or personal opinions could lead to ambiguity and misunderstanding. Additionally, disregarding the need for documentation undermines the entire process, making it difficult to follow up on incidents or learn from them moving forward. Overall, the emphasis on factual recording aligns with best practices in incident management and helps maintain a consistent and professional standard within the organization.