In what way does technology assist United Airlines in adhering to SOPs?

Technology plays a crucial role in assisting United Airlines with adhering to Standard Operating Procedures (SOPs) primarily by facilitating access to training resources and updates. This ensures that employees have the latest information, guidelines, and training material readily available at their fingertips, which is essential for maintaining consistent and efficient operational standards.

Having easy access to digital training modules, documentation, and real-time updates allows employees to stay informed about any changes to procedures or policies. This readiness enhances their ability to perform their jobs in alignment with the prescribed SOPs, ultimately leading to improved safety, efficiency, and service quality.

While automating employee evaluations and managing social media interactions may be beneficial in other contexts, they do not directly enhance the adherence to SOPs like access to training resources does. Online leisure activities, although potentially valuable for employee morale, are not related to the operational compliance necessary in a high-stakes environment like aviation. Thus, the option that emphasizes training and procedural updates is most aligned with technology's role in SOP adherence.